SHIPPING POLICY
Effective Date: January 2025
At KEYA INTERNATIONAL, we understand the importance of receiving your product in perfect condition and in a timely manner. We are committed to delivering an exceptional customer experience through reliable shipping methods and a streamlined order process.
Order Processing & Dispatch: Since we are a made-to-order brand, all orders will be dispatched 7 to 10 days after the order confirmation date. This allows us to ensure that each product meets our quality standards before it reaches you.
Shipping Timeline & Delivery: Once your order is dispatched, the delivery time will vary based on your location:
- Domestic (India): Typically, products are delivered within 4-5 working days after dispatch.
- International Orders: We currently do not offer international shipping.
All orders are processed Monday through Friday, excluding public holidays. Please note that KEYA INTERNATIONAL is not responsible for unanticipated delays caused by factors beyond our control, including weather, customs delays, or logistical issues.
Shipping Partners: We partner with a network of trusted couriers to ensure safe and timely delivery. Our primary shipping partners include:
- Domestic Shipping: DHL India, Blue Dart, FedEx India, DTDC, TNT Express, and other trusted logistics providers. Each of these partners has been chosen for their reliability and promptness in handling deliveries.
Order Cancellation & Lost Shipments: In case you wish to cancel your order, please contact us within 24 hours of placing your order. Orders cancelled within this time frame will be fully refunded. If your order is lost in transit or is undelivered due to our fault, we will issue a full refund for the entire order amount, including any applicable delivery charges.
Address Accuracy: To ensure timely and successful delivery, please double-check your shipping address before finalizing your order. We are unable to redirect orders once they have been dispatched. If your order is returned due to an incorrect or incomplete address, we may reship it at your expense. Please note that any additional shipping charges are non-refundable.
Shipping Methods & Charges:
- Domestic India Shipping: Complimentary Ground Shipping: Available on all orders. Next-day or Second-day Shipping: Fast-track courier service is available upon request and based on availability in your area. Please email care@keyainternational.com to inquire about expedited shipping options.
- International Shipping: Currently, KEYA INTERNATIONAL does not ship internationally. We are working to expand our shipping capabilities and will notify customers when international shipping becomes available. Tracking Your Order Once your order is dispatched, you will receive an email notification with your tracking number. You can track your shipment directly via the provided link. If you have any questions regarding the status of your order, please feel free to contact us at care@keyainternational.com.
Holiday and Weekend Exclusions: Please note that orders are processed and shipped Monday through Friday only. Orders placed on weekends or public holidays will be processed on the next business day.
Lost or Stolen Packages: After delivery to the correct shipping address, we are not responsible for lost or stolen packages. If you suspect your package has been lost or stolen, please contact the courier service directly for further assistance.
Refunds:
- Product Returns: If there is an issue with your order upon receipt (e.g., damaged goods), please contact our customer service team within 7 days to initiate a return or exchange.
- Order Cancellations: If you wish to cancel an order, please do so within 24 hours to receive a full refund.
- Lost Orders: Full refunds will be issued if your order is lost in transit by our fault.
Contact Us For any questions regarding your order, shipping, or delivery, feel free to reach out to our Customer Care team at care@keyainternational.com